Frequently Asked Questions
Everything you need to know about your Monet Crystal experience.
What materials are used in Monet Crystal jewelry?
We use premium Grade-A crystals, ethically sourced gemstones, and hypoallergenic metals such as 925 sterling silver and 18k gold plating to ensure both beauty and durability.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
How should I care for my crystal jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Gently wipe your crystals with a soft, lint-free cloth after each wear.
Do you offer a warranty on your products?
Yes, every Monet Crystal piece comes with a 12-month manufacturer warranty covering any defects in materials or craftsmanship from the date of purchase.
Is your packaging gift-ready?
Absolutely. Every order arrives in our signature Monet Crystal velvet pouch and luxury embossed gift box, making it perfect for gifting right out of the mail.